Headquartered in Mississauga, Ontario, Future Link Communications is your expert resource in the Greater Toronto Area and Southern Ontario for all of your small and medium-sized (SME) Nortel and Avaya business phone systems. With our fully featured office telephone systems and unified communications solutions from Avaya and Nortel, we offer a wide variety of voice and data solutions, scalable and expandable to support your business' growth while preserving your initial investment.

Please contact your Future Link Communications Business Phone Specialist to discuss your needs, and we'll be pleased to conduct a free, no obligation on-site evaluation or over-the-phone analysis to help you arrive at your business phone objectives quickly and cost-effectively.

Our experts carry wide knowledge of today's business telecommunications trends and technologies, including analog, digital, VoIP, SIP/IP Trunking, unified communications, auto-attendant, voice messaging, videoconferencing, audio conferencing, find me follow me, call waiting and call forwarding. 

Future Link can manage your entire telecommunications project with our national tier-1 telecom services, 30,000km broadband national fiber network, 15 years of interconnect expertise and Avaya and Nortel business telephone systems.

You may also prefer to reduce your expenses by considering our selection of used telephone systems, such as Meridian Phone Systems, Norstar handsets, Nortel BCM50 or BCM400 legacy PBX, CICS, MICS, 8x24 and a wide array of replacement and refurbished phone systems and equipment.

Whether you're missing buttons on your phone, need updates to your auto-attendant or have suffered a system-wide failure, Future Link can service and repair virtually any telecommunications equipment, including companion systems. Our phone repair technicians are available for emergency, onsite service 24 hours a day.

Speak with Future Link Communications representative today about hybrid, IP-based, digital or analog telephony solutions to improve your business telecommunications and reduce your monthly costs.

Avaya IP Office Small Business Phone System

 

Avaya IP Office is designed specifically for small and medium sized businesses to deliver communications capabilities on par with enterprise sized organizations. It's modular configurations provide scalability while maintaining simplicity and efficiency.

 

1) IP Office - Receptionist

Delivers the ability to remotely control calling and connect anyone across all sites.

  •     Visual PC interface for call fast handling; Operators can see everyone's call status
  •     Manage calls for multiple sites
  •     Share a single receptionist across multiple locations and/or businesses 

2) IP Office - Office Worker Solution

Delivers the ability to work smarter in the office:

  •     Visual PC interface for telephony and voice mail call control
  •     Rich presence capability to "see" all of the users
  •     Use instant messaging for faster response time
  •     Audio conference control from the desktop
  •     Receive voice messages from the inbox

3) IP Office - Teleworker Solution

Delivers the ability to hire staff anywhere:

  • With an Internet connection, users are all extensions of the main office
  • Calls flow by way of your network and your Internet so there is no additional home worker bill expense
  • Additional software enables users to "see" who is busy or free in the main office and interact by way of instant messaging

 4) IP Office - Mobile Worker Solution

Delivers the ability to work on the road:

  • One-number access to mobile device with call control as if the worker is "in the office"
  • Listen to voice messages and e-mail from the mobile device
  • Use "hot-desking" to turn any telephone at any site into your office
  • Roam the office/warehouse wirelessly

5) IP Office - Power User Solution

Delivers the ability to work from anywhere:

  • Delivers one-reach ability to call control from mobile phone
  • Turn any phone into your office telephone
  • Host your own conference calls
  • See, click, and connect-manage all your calls, whether working in the office or remotely
  • Save on calling costs or travelling abroad
  • Turn your IP desk telephone into a remote office

6) IP Office - Customer Service Agent

Delivers the ability to efficiently service customer calls:

  • Be informed and respond to business needs through a browser-based client
  • Enables an agent to see his or her own performance

7) IP Office - Customer Service Supervisor

Delivers the ability to track, measure, and create customer reports for agent productivity:

  • Easy-to-use browser interface
  • Customize views with only relevant data, supervisors can personalize statistics
  • Keep informed of the most critical business cares
  • Choose from over 10 alarm statistics and fine-tune threshold levels at any time responding to current conditions
  • Save time creating reports, drag-and-drop reporting with built-in templates

Avaya IP Office Enables Business to:

 1) Reduce Costs

  • Reduce Travel
  • Consolidate Billing
  • Retain Labor Pool

2) Increase Productivity

  •  Work from anywhere and be more responsive

3) Improve Customer Service

  • Provide callers with valuable information and access to information

Additionally, the Avaya IP Office offers features such as:

 1) Modular, Scalable, Reliable

  • Up to 384 users
  • Network up to 32 sites
  • Mean time between failure = 17.9 years 

2) Versatile and "Green"

  • Go pure IP or the right mix you desire
  • Get IP value only where you need it
  • Save energy where you don't need IP 

3) Easy to Manage

  • Complete set of menu-driven tools, including audit trails.
  • Administor moves, adds, or changes - locally or remotely
  • Real-time remote diagnostics made easy
  • Get IP Office alarms by way of SNMP or e-mail 

4) Smart, Built-in Value

  • Auto call distribution to customized routes
  • Auto validation and error checking
  • Integrated, customizable firewall and router
  • Open; easy to integrate with other applications
  • Built-in 128-party conference capacity

More information on Avaya IP Office Series Small Business Phone System.


Avaya Business Communications Manager BCM50

Business Communications Manager is the award-winning Linux based IP/TDM PBX convergence system for small and medium enterprises. It offers one common feature-rich software stream on both the Business Communications Manager 50 or Business Communications Manager 450 platforms. Future Link also continues to support legacy Nortel BCM50 and Nortel BCM400 business telephone systems.

This system is ideal for companies that want to streamline internal operations, improve remote communications, increase employee productivity, reduce costs, and enhance customer service. Business Communications Manager delivers a common browser-based management platform that delivers unified communications capabilities, proven and reliable voice processing, and an extensive range of feature-rich business telephony applications.

  • Unified Messaging
  • Message Forwarding
  • Meet-Me Conferincing
  • SIP Trunking Support
  • Computer Telephony Integration
  • Integrated Intelligent Contact Center
  • Find Me Follow Me
  • In Touch Federated Presence

More information on Nortel/Avaya BCM50 Series.